Benefits

The proof is in the data, this is how our customers use smart self-service to provide better customer experiences.
  • 85%

    The first-time response rate has improved by 85%
  • 90%

    Amount of time spent on manual data entry has reduced by 90%
  • 82%

    Lost deals due to pricing are brought down by 82%

Summary

Brief of how we solve these challenges

Travel company's key differentiators are its ability to track prospective times, revert to queries in time, and also ease of complex documentation, billings for different client requirements.

Via robotizing business processes, new starters are proficiently and cost effectively coordinated into the business.

- Proactively meet your inventory to maintain an effective discount monitoring and management
- Reconcile records across multiple systems to bring all inventory management features under one system
- Improve client experience and increase loyalty

Send via email

Creating a seamless online marketing interface with realtime alerts and lead tracking resulting in improved first-time response rate by 85%

Customer overview

Over 175 years ago, their founder had a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'​ Once describing himself as ‘the willing and devoted servant of the traveling public,’ he was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of a company that still bears his name today.

A travel agency pioneered by a person who had a vision to ‘broaden the mind of others and break down the partition walls of prejudice' and one who opened up a world of new destinations and new travel experiences for everyone. By obtaining the best services and prices for his customers, he laid the foundations of a company that still bears his name today.

By obtaining the best services and prices for his customers, he laid the foundations of a company that still bears his name today.

Challenge

Existing processes
and issues at hand

Our customer’s(agents) main source of lead generation occurred through landing pages. With multiple landing pages, and emails they had no clear track of lead sources and it was difficult to track individual leads.

Further, it becomes more difficult to handle multiple types of invoices which came through email and sort as to the priority.

Like most tour operators, our clients primarily uses email marketing to advertise their packages. Our client began facing issues because the existing software failed to map these leads to the system.

The team also wasted precious time manually updating these leads in turn leading to a delay in engaging with customers. Considering the cycle from the time of sending mails till the time of contact the time-lapse led to the loss of prospects.

When it comes to tour packages, different customers have different requirements that tour operators need to accommodate, invariably this causes errors in documentation and was a problem that caused a lot of distress for the agents.

With each modification, our client had to update the existing quotation and resend it to customers. Keeping a manual track of these changes made to the pricing leads to increased errors.

Our Solution

How we solve these challenges

Ira’s integration with the email platform, where our agents are now able to receive real-time alerts every time a lead is generated, has enabled teams to provide immediate service rather than wasting time on manually mapping leads from online channels.

Ira assists to prioritise their emails and the client is now able to establish consistent and timely communication with customers

IRA enables seamless integration of all landing pages. The marketing team is now able to track the source of leads and gain deeper insights into which campaigns are generating more positive results.
Our in-built Ira classifier also helps them to segregate different invoices with which clients can now send multiple quotations and simultaneously keep track of pricing related changes..
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